Return Policy

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed

• Free of damage, odors, or alterations

• With original tags attached

We reserve the right to refuse returns that do not meet the conditions outlined above.

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To initiate a return, please contact us at info@gravesendrow.com within 14 days of delivery and include your order number.

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Once your return is approved, we will provide return instructions.

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Return Shipping

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

Once your return is received and inspected, we will notify you of approval. Refunds will not be issued for returns that are damaged or lost in transit. 

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Approved refunds will be issued to the original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the refund.

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Return shipping charges are non-refundable.

To initiate an exchange, please contact us at info@gravesendrow.com within 14 days of delivery and include your order number.

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Your first exchange ships free within the United States. If you require additional exchanges after that, there will be a shipping fee. 

 

Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued instead.