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Shipping Policy
Order Processing
Orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or U.S. federal holidays.
During new releases or high-volume periods, processing times may be slightly extended. If there is a delay, we will notify you promptly.
Shipping Policy - The Basics
All domestic orders are shipped by UPS or USPS.
International shipping is not available at this time.
Please ensure your shipping information is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. Orders returned to us due to address errors may incur additional shipping fees.
Shipping delays and lost packages
While we are not responsible for delays caused by carriers, weather, or customs, we are happy to assist in locating delayed shipments. If your order appears lost, please contact us at info@gravesendrow.com so we can help resolve the issue.
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